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Owned and operated by Porch & Flame, we're happy to answer questions about patio furniture, fire tables, or your order.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like gazebos and pergolas may ship via freight carrier, and we will provide tracking details once your order is on its way.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also contact us directly with your order number and we will be happy to look up the latest status for you.
What is your return policy?
If your patio furniture set, fire table, or other item does not meet your expectations, please contact us within 30 days of delivery. We will walk you through the return process and help arrange a smooth resolution.
Can I exchange an item for a different style or size?
Yes, we are happy to help with exchanges on eligible items. Just reach out to our team with your order details and the product you would like instead, and we will take care of the rest.
What materials are your fire tables made from?
Our fire tables are crafted from weather-resistant materials designed for long-term outdoor use. Each product page includes detailed specs on construction, finish, and fuel type so you can find the right fit for your patio or deck.
Do your pergolas and gazebos require assembly?
Most of our pergolas and gazebos do require some assembly. Each product ships with detailed instructions and all necessary hardware. If you have questions during setup, our team is available to help by phone or email.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every email and message within one business day.
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Free Continental Shipping
Enjoy free shipping on most orders delivered within the Continental U.S., excluding AK and HI.
Easy Returns
Not the right fit for your patio? Our team will guide you through a simple return or exchange process.
